Frequently Asked Questions

Should I re-install the initial download?

When the system creates an email update from my tracking notes, the body of the email does not contain any message.

When I tried to open the program and nothing happens. There are no messages of any kind.

I get the message "Exe is not a valid win32 application" when I tried to open the downloaded installation file.

No cases are shown on the closed case report.

The report I wish to run is in the Report menu but is not enabled.

Why is my remote computer's license expired? I can get on the main computer (server) fine and the other remotes are fine.